T&Cs Remote Consultations

A remote consultation is an appointment that takes place between a patient and a clinician over the telephone and by using video, as opposed to face-to-face.

Travelling to a dental practice can be challenging for some of the patients, but this shouldn’t stop them from accessing the emergency care and advice they need.

Before the Appointment

• You will be sent a link via email to complete a medical history form, this must be completed prior to the appointment. Failure to complete this may result in the consultation being cancelled. The fee paid is non-refundable.
• Please ensure that you test your connection and technology using the link in the email as soon as you receive it. The link can also be found here: Attend your consultation from… anywhere! (attendanywhere.co.uk) (please scroll down to ‘test call’ button at the bottom of the page)
• Please have your photo ID ready for the call

During Your Appointment

• The dentist will confirm your identity by asking to see a proof of your photo ID so please make sure you have one ready to hand before the call starts
• The dentist will ask about your dental issue and will have access to your completed Medical History questionnaire to discuss further if necessary.
• The dentist will make an assessment and diagnosis based on your symptoms and any information you provide.
• You may be advised to see a dentist or register with a dental practice if you are not currently registered.
• You must be aware that it may not be possible for the dentist to diagnose and/or treat your dental issue remotely.
• Should your video connection fail, our dentists will attempt to complete your consultation over the phone. Should the consultation be completed over the phone, this will still constitute a completed video consultation.

Please note – Nothing about your remote consultation constitutes a dental examination. Regular face to face dental visits are vital to maintain your dental health and diagnose any potential issues.

After Your Appointment

• You may be sent a feedback survey. We would appreciate you taking the time to complete this.

Prescriptions

• The dentist will listen to your concerns and ask questions to make a diagnosis and provide advice.   A prescription for antibiotics will be provided should they be deemed clinically necessary by the dentist providing the consultation. Please note that in many cases antibiotics will not be clinically required and will therefore NOT be prescribed.
• A prescription code will be sent to you via email/text from signatureRx prescription software. The link contained within the email/text will come with instructions of how to use the code provided. The best pharmacy to attend to ensure your prescription will be dispensed is Boots pharmacy but you can use the pharmacy locator on the signatureRx website.
• Your dispensed Antibiotics will require a payment on collection from the pharmacy. The price of private medicine varies depending on the type of medicine that you have been privately prescribed. The price of dispensing each private prescription will be shared with you during your visit to the pharmacy, you may wish to check the price before you have your prescription dispensed.
• The247dentist are not responsible for the dispensing of the prescription issued. This is the responsibility of your chosen pharmacy.

About The Fee You Pay

This is a video consultation and is £95 regardless of the time it may take (up to 20 minutes)

A late attendance (10 minutes or more) may result in the consultation being cancelled and your fee retained.

The cost of the video consultation is only refundable IF:

• a system failure at The 247 Dentist results in the consultation not going ahead (you will however be given the opportunity to reschedule)
• within 30 min of booking the appointment you realise that your phone/computer technology is not compatible to proceed with the consultation. It is therefore advised for you to follow the link below as soon as possible after booking: Attend your consultation from… anywhere! (attendanywhere.co.uk)
• a patient provides us with more than 24 hours’ notice of cancellation

If, following a video consultation, it is advised that you need to attend a dentist in person, the fee paid for the consultation is non-refundable.

Other Terms

Sadly, we are unable to carry out video consultations if:

• a patient is unable to use technology, and cannot be supported to do so (for example by a carer or a relative) 
• you rely on the use of sign language or translation services
• a patient has potentially serious, high-risk conditions as it is likely they will need a face-to-face appointment
• a patient is overseas or in the area of jurisdiction where the clinician is not legally allowed to practice 
• the patients under the age of 18

About The Software We Use

• To book your appointment, gather personal information, record your clinical and medical information, we use a dental system called Dentally. Their privacy policy can be accessed via this link: Privacy Policy (dentally.co)
• To carry out the consultation we use a software called Attend Anywhere, this software does not record any video calls and does not store patient data. Their privacy policy can be accessed via this link: Privacy – Attend Anywhere
• Should you require Antibiotics, we use Signaturerx to provide this.  Their privacy policy can be accessed via this link: Privacy Policy – SignatureRx